SHIPPING & RETURN POLICY

Shipping

All Products purchased from the Website, once fulfilled and packaged, are shipped via FedEx Overnight, next day insured with signature required. The cost of shipping is excluded from the total cost presented to you at the time you complete your purchase. Once the Product has been given to FedEx, we will then forward you the tracking confirmation details. 

Orders generally ship Monday through Friday only. Saturday delivery is available for an additional charge, which you must select from an available option or make a request to us at gabby@dmidiamonds.com. Sunday and holiday deliveries are not available.

Multiple Products ordered under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees.

To ensure a safe and secure delivery of your order, we do not ship to P.O. boxes. International buyers will be responsible for any import fees and/or taxes.

By ordering any Products from us, you agree to any and all applicable terms and conditions of the third-party shipping logistics provider, FedEx, used to deliver Products you order, available here: https://www.fedex.com/en-us/service-guide/terms/express-ground-samedaycity.html, https://www.fedex.com/en-us/trust-center/global-privacy-policy.html.

Returns

MOSSIGHI sincerely hopes that you will be satisfied with any Product(s) you purchase from us. However, given that all of our Products, or Custom Products, take several days to weeks or even months to create, we do not offer any returns or refunds for any of our Products that you purchase. In an effort to to mitigate any potential challenges or design-related confusion, we have meticulously crafted a very hands-on and immersive custom-design process. This tailored approach ensures that you are informed every step of the way, involving multiple approvals, such that the end result is a piece you will love, forever.

In the unusual event that you receive a Product that arrives damaged, you must notify us immediately by emailing at gabby@dmidiamonds.com. Such notice must be sent no later than twenty-four (24) hours after you receive delivery, and must include your name, email address, and a picture and written description of the damaged Product. You must also return the damaged Product to us, at the address below, at your cost. We will discard and will not respond to any damage notice that does not comply with these requirements. If your damage notice does comply with these requirements, we will then forward the matter to our insurance provider. If the insurance claim is accepted, we will then notify you via email, at which point we will begin production of a replacement Product to send to you, free of charge. 

Contact Us

If you have any questions regarding our Shipping and Return Policy, please contact us by email at gabby@dmidiamonds.com or the mailing address below:

MOSSIGHI

550 S Hill Street, STE 1680

Los Angeles, CA 90013

Last Updated: March 11th, 2024

www.mossighi.com